We want to ensure that not only do our customers receive quality products and installation service from Balhousie but that we do it as safely as possible. Our teams will be following the latest Government guidance for the construction and trade industry when visiting your home. We will also be following our company policies and procedures. See below for further information
COVID 19 plan
The whole Balhousie operation has been assessed to ensure it complies with the government’s guidelines. Each member of the Balhousie team goes through a regular COVID questionnaire screening, with each staff member given the relevant personal protective equipment. The whole business, from our office staff to double glazing installer has received training on our COVID-19 safe-working policies, which are updated as and when the government releases new guidelines.
Hand sanitiser and PPE is provided to customers upon arrival in our showroom and social distancing is maintained at all times. Unfortunately, we will not be able to offer our customers tea or coffee when they visit our showroom, to prevent the spread of the virus.
Throughout the design, survey & installation, our team will continue to follow the latest guidelines. If visiting your home, our sales consultant and surveyors will wear relevant PPE, keep their distance, sanitise surfaces they touch and where possible, carry out measurements from outside of the property.
Before carrying out an installation, our installers are tested for COVID-19 symptoms. If given the all-clear, the installation will go-ahead. Our teams are equipped with all the necessary PPE to travel safely to your home. Don’t be surprised if, during the installation, our team remove their PPE if they are keeping a distance from the homeowner. This will allow them to easily install without any issues. Although we appreciate the gesture of a tea and sandwich, our team will come prepared with their own to reduce the spread.
Once the installation is complete, our team will remove any debris, tidying up and vacuuming up with their own equipment. Then the exchange of documents to finalise your installation will be done in accordance with our policies. Should you require any further visits, these will be done in-line with the guidelines.
It is important that customers play their part in ensuring that we comply with government & company guidelines, not just for the safety of our team but for you and your family. That’s why we ask our customers to do the following before our visit to discuss your installation:
If you or anyone in your household is shielding, in quarantine or displaying symptoms of COVID-19, please inform us as soon as possible. This will allow us to then re-book your installation or appointment.
Have your Room Ready
Ensure that any spaces that our team will have to touch are sprayed down and cleaned. Ensure any internal doors that will need to be used are kept open where possible, minimising the contact with door handles. This will reduce the spread when we visit to discuss or install your double glazing. If you’d prefer to have the meeting outside, let us know before the appointment so we can plan accordingly.
Air Your Home
Make sure to open windows and doors before we visit to ventilate your home. These can be reopened after the installation to ensure particles are removed.
Keep Your Distance
Ensure that you keep a distance of at least 2m from the Balhousie team when we are at your home. By maintaining your distance, it will help reduce the spread of the virus.
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What our customers say...
From initial enquiry through to post project completion, Drew & all his team delivered a first class service. We have used Balhousie on several occasions and wouldn't go anywhere else now.
Mrs A Kinnes
Allan & Peter did a really great job. We're very happy with the service and windows. I've already recommended Balhousie to a couple of friends!
Mr A Povey
Work carried out in a tidy and quick manner. Very pleased and happy to recommend
Mr R Rorrison
I congratulate your firm on your efficient service & very helpful polite installers.
Mrs Gordon, Perth
I used Balhousie to install secondary glazing in my property as well as new windows and French doors. I was impressed by the speed of service, attention to detail and high quality workmanship and products. The price was also very competitive. Highly recommended!
Gillian D, Perth
We were impressed by all those involved with the installation of our new extension which has made our lives so much more comfortable. We would definitely recommend Balhousie
Just a quick note to say our window installation this week was great and I couldn’t be happier with the end result. The installers were absolutely first class and a credit to your company
I would just like to say thank you for the installation of our new windows and doors. It has made a dramatic difference to the house in more...
We are absolutely delighted with the finished works and the new space has totally changed the dimension of the house. A huge thanks to you and...
Mr & Mrs Stronach
Thank you very much for providing such a good service. From the initial contact to the finished installation tthe experience was one of total...
Very satisfied with the service from all members of staff with whom we had contract
Mr T Scade
He took care and attention to everything he did, answered my questions with patience, explained how things worked, arrived on time and never...
Mrs S Lazaro
Not only are we so happy with our new conservatory roof but also with Balhousie’s service & installation. The installers were polite, friendly, tidy & professional. Would highly recommend from start to finish.
C Davidson, Perth
Installers have done a magnificent job. Our new conservatory looks great & we are very pleased with the result!