Covid-19 Guidelines

The whole Balhousie operation has been assessed to ensure it complies with the government’s guidelines. Each member of the Balhousie team goes through a regular COVID questionnaire screening, with each staff member given the relevant personal protective equipment. The whole business, from our office staff to double glazing installer has received training on our COVID-19 safe-working policies, which are updated as and when the government releases new guidelines.

Hand sanitiser and PPE is provided to customers upon arrival in our showroom and social distancing is maintained at all times. Unfortunately, we will not be able to offer our customers tea or coffee when they visit our showroom, to prevent the spread of the virus.

Throughout the design, survey & installation, our team will continue to follow the latest guidelines. If visiting your home, our sales consultant and surveyors will wear relevant PPE, keep their distance, sanitise surfaces they touch and where possible, carry out measurements from outside of the property.

Before carrying out an installation, our installers are tested for COVID-19 symptoms. If given the all-clear, the installation will go-ahead. Our teams are equipped with all the necessary PPE to travel safely to your home. Don’t be surprised if, during the installation, our team remove their PPE if they are keeping a distance from the homeowner. This will allow them to easily install without any issues. Although we appreciate the gesture of a tea and sandwich, our team will come prepared with their own to reduce the spread.

Once the installation is complete, our team will remove any debris, tidying up and vacuuming up with their own equipment. Then the exchange of documents to finalise your installation will be done in accordance with our policies. Should you require any further visits, these will be done in-line with the guidelines.

It is important that customers play their part in ensuring that we comply with government & company guidelines, not just for the safety of our team but for you and your family. That’s why we ask our customers to do the following before our visit to discuss your installation:

Report

If you or anyone in your household is shielding, in quarantine or displaying symptoms of COVID-19, please inform us as soon as possible. This will allow us to then re-book your installation or appointment.

Have your Room Ready

Ensure that any spaces that our team will have to touch are sprayed down and cleaned. Ensure any internal doors that will need to be used are kept open where possible, minimising the contact with door handles. This will reduce the spread when we visit to discuss or install your double glazing. If you’d prefer to have the meeting outside, let us know before the appointment so we can plan accordingly.

Air Your Home

Make sure to open windows and doors before we visit to ventilate your home. These can be reopened after the installation to ensure particles are removed.

Keep Your Distance

Ensure that you keep a distance of at least 2m from the Balhousie team when we are at your home. By maintaining your distance, it will help reduce the spread of the virus.

If you’d like to find out more about our COVID-19 guidelines, or you’d like to discuss a project for your home, don’t hesitate to get in touch. You can call our team on 01738 441399 or email [email protected] or fill out our online contact form.