Aftercare

At Balhousie, our relationship doesn't end when your installation is complete. In many ways, it's just the beginning.

When you choose Balhousie, you're choosing a company that genuinely cares for you and your home. From the day your new windows and doors are installed, we'll be by your side for the next 10 years, providing expert support, advice, and assistance whenever you need it.

Our dedicated aftercare team is here to ensure your products continue to perform exactly as they should, giving you complete peace of mind long after installation day.

Hand in Hand for 10 Years

We understand that investing in new windows and doors is a significant decision. That's why we're committed to supporting you throughout your warranty period and beyond.

Whether you have a question about your products, require an adjustment, or need assistance with an unexpected issue, our friendly and knowledgeable team is only a phone call away.

If You Need Us, We're Here

While issues after installation are rare, we believe great service is measured by how a company responds when support is needed.

Should you experience a problem with your installation, our experienced aftercare team will work quickly to resolve it at a time that suits you.

Our goal is simple: to ensure your home remains secure, comfortable, and functioning exactly as it should.

Trusted Experts, Recognised Nationally

Our commitment to customer care has earned recognition across the industry.

As a proud member of the Which? Trusted Traders scheme, we operate to the highest standards of workmanship, service, and customer care.

We're also honoured to have been named a Which? Trusted Trader of the Year finalist for two consecutive years, making us the only double glazing company in the UK to achieve this recognition. This achievement reflects the dedication we show not only during installation, but throughout every stage of the customer journey.

10-Year Insurance-Backed Guarantee

Every one of our supply-and-fit installations is protected by a comprehensive 10-year insurance-backed guarantee.

This means you can enjoy complete confidence knowing your investment is protected and that Balhousie will be there to support you should you ever need us.

A Reputation Built on Looking After Customers

For decades, homeowners across Scotland have trusted Balhousie for quality products, expert installations, and exceptional aftercare.

We take pride in treating every customer the way we'd want our own family to be treated - with honesty, respect, and genuine care.

Because when you choose Balhousie, you're not just buying windows and doors.

You're choosing a team that will be there for you, hand in hand, for the next 10 years.

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Condensation

Condensation forms when vapour in the air hits colder surfaces such as windows, tiles and mirrors. It’s a naturally occurring process yet it’s a common misconception that seeing condensation on your windows indicates that something is wrong.

In fact, condensation forming on the outside panes of your window shows that they’re working as they should. Only if condensation appears between the panes of your double or triple glazed windows should you be concerned. And if that’s the case, please contact us.

For more information about condensation and what to do, please visit our ‘Helpful Guides’ section.