Aftercare
Once your products have been installed, your relationship with Balhousie doesn’t end there. We’re here to look after you and your products throughout their warranty period. Our team of advisors will be on hand to help come rain or shine.
In the unlikely event that you should experience any issues with your installation, we are fully committed to:
- Rectifying any problem: In the unlikely event that any problem should arise after your installation, we are fully committed to rectifying it at a time that’s suits you. If urgent, we can usually be on site within 1-2 hours of your call.
- We are fully endorsed as a WHICH? Trusted Trader: Our trading standards are approved and follow strict guidelines. To find out more, click here.
- Our 'supply and fit' products are fully guaranteed for 10 years: Our Guarantee Protection Insurance backed warranties offer complete peace of mind, knowing that we won’t leave you high and dry.
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Condensation
Condensation forms when vapour in the air hits colder surfaces such as windows, tiles and mirrors. It’s a naturally occurring process yet it’s a common misconception that seeing condensation on your windows indicates that something is wrong.
In fact, condensation forming on the outside panes of your window shows that they’re working as they should. Only if condensation appears between the panes of your double or triple glazed windows should you be concerned. And if that’s the case, please contact us.
For more information about condensation and what to do, please visit our ‘Helpful Guides’ section.
Care & Maintenance
It’s important to know how to clean and maintain your products to help them look and perform their best for years to come.
We’ve put together a handy guide of hints and tips on keeping your glass and frames in top shape – check out our ‘Helpful Guides’ section for more information.
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