Privacy Policy

Our Privacy Policy

This is the privacy policy of Balhousie Glazing Limited (Company Number SC148115). Our registered office is located at 11 Feus Road, Perth PH1 2AS

We, Balhousie Glazing Limited, are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have implemented suitable controls and procedures to ensure the security of the information we collect.

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, allowing your preferences to be remembered.

They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and show advertisements that are relevant to your browsing history.

The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

The cookies used on Balhousie Glazing Limited websites do not include any information that others could read and understand about you, such as your name or contact details.

Enquiry Information

When you enquire about a product or service on the Balhousie Glazing Limited website, you will be asked for personal information that is needed to process your application. This information is required by us to provide you with the best possible service and experience when using our website and all of our services. Specifically, your data may be used by us for the following reasons:

Internal record keeping.

Improvement of our products/services

For our representatives to follow up your specific request, either by e-mail or telephone, as part of our customer care procedure

We may periodically send targeted and relevant promotional information about products you have specifically enquired about from Balhousie Glazing Limited. (You always have the right to request that no further marketing information is sent to you, and we will always provide a clear option to do this on every communication.)

For your protection we will also:

  • Not hold more information about you than is required for the purposes for which it is being processed.
    Your information will not be held for longer than two years if you have only made an enquiry and not purchased from Balhousie Glazing Limited.
  • If you are a customer who has made a purchase from Balhousie Glazing Limited, we are required as a minimum to hold your customer data for the lifetime of the warranty on your purchase (up to 10 years) and unless you request for your information to be removed, we will continue to hold your data on our system for up to 40 years. This is because the data we hold will be relevant should you wish to update your home in the future and we may require the original/specific details of your installation.
    Take reasonable endeavours to ensure that any information about you is accurate and kept up to date.
    Process your information in accordance with your rights under the General Data Protection Regulation (GDPR) 2018.
  • Telephone calls may be recorded for training and/or monitoring purposes. You have the right to request for any call not to be recorded at any time.

In order to maintain the security of our systems, protect our staff and detect fraud and other crimes, Balhousie Glazing Limited reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes (without limitation) checks for viruses and other malignant codes, use or content that is unauthorised or unlawful or material that may cause offence in any way.

Other Websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Your Rights

Under the General Data Protection Regulation (GDPR) 2018 ‘Right for Information’ you have the following rights in relation to your Data:

  • Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase– the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
  • Right to data portability– the right to request that we move, copy, or transfer your Data.
  • Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.


To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us at [email protected]

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

Your right to lodge a complaint

If you have a complaint or questions about the Data we hold please contact us in writing (using the address below) with any enquiries relating to the collection, storage, transfer or deletion of your personal data collected via this website.

Customer Services
Balhousie Glazing Limited
11 Feus Road
Perth

PH1 2AS

Exclusion of Liability

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials, are appropriate or available for use either in the United Kingdom.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Changes to this Policy

Balhousie Glazing Limited reserves the right to change this privacy policy as we may deem necessary or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations. This policy was last updated on the 12th January 2022.

Additionally Balhousie Glazing Limited shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of Scotland. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Scottish courts.

Compliance with the law

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).

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What our customers say...

From initial enquiry through to post project completion, Drew & all his team delivered a first class service. We have used Balhousie on several occasions and wouldn't go anywhere else now.

Mrs A Kinnes

Allan & Peter did a really great job. We're very happy with the service and windows. I've already recommended Balhousie to a couple of friends!

Mr A Povey

Work carried out in a tidy and quick manner. Very pleased and happy to recommend

Mr R Rorrison

I congratulate your firm on your efficient service & very helpful polite installers.

Mrs Gordon, Perth

I used Balhousie to install secondary glazing in my property as well as new windows and French doors. I was impressed by the speed of service, attention to detail and high quality workmanship and products. The price was also very competitive. Highly recommended!

Gillian D, Perth

We were impressed by all those involved with the installation of our new extension which has made our lives so much more comfortable. We would definitely recommend Balhousie

Customer, Crieff

Just a quick note to say our window installation this week was great and I couldn’t be happier with the end result. The installers were absolutely first class and a credit to your company

Customer, Perth

I would just like to say thank you for the installation of our new windows and doors. It has made a dramatic difference to the house in more...

McClean

We are absolutely delighted with the finished works and the new space has totally changed the dimension of the house. A huge thanks to you and...

Mr & Mrs Stronach

Thank you very much for providing such a good service. From the initial contact to the finished installation tthe experience was one of total...

Allison

Very satisfied with the service from all members of staff with whom we had contract

Mr T Scade

He took care and attention to everything he did, answered my questions with patience, explained how things worked, arrived on time and never...

Mrs S Lazaro

Not only are we so happy with our new conservatory roof but also with Balhousie’s service & installation. The installers were polite, friendly, tidy & professional. Would highly recommend from start to finish.

C Davidson, Perth

Installers have done a magnificent job. Our new conservatory looks great & we are very pleased with the result!

A Tomison