Accreditations

Did you know Balhousie is accredited as a ‘Which? Trusted Trader’ (WTT) business?

This endorsement is not easily earned. Every approved business must pass a rigorous, independent assessment process carried out by the Which? team.

To achieve Trusted Trader status, Balhousie underwent:

• A full credit check to confirm the financial health and long-term stability of the business.
• Customer reference checks, selected at random by the WTT endorsement team, ensuring genuine feedback from a broad mix of homeowners.
• An in-depth review of our business practices, including administrative processes, customer service procedures, and day-to-day operations.
• Agreement to the WTT Code of Conduct and Which? Terms & Conditions. A formal commitment to delivering fairness, transparency, and exceptional service.

Only traders who successfully meet the Which? standards can become endorsed, meaning not just anyone can gain accreditation.

Annual Reassessment

A Which? endorsement lasts for 12 months. Each year, Balhousie must undergo the assessment process again. This ensures we continue to operate at the highest level and never allow our standards to slip. For our customers, this means consistent quality, year after year.

Award-Winning Recognition

In February 2025, Balhousie was honoured to be named Which? Trusted Trader of the Month. We repeated this feat in March 2026.
This award recognises outstanding commitment to customers, staff, and industry professionalism, and we are incredibly proud to have earned it.

Our Experience at the 2025 Which? Awards

In 2025, we had the privilege of attending the prestigious Which? Awards, a standout moment for our team. We were proud to be:

• The only double glazing company in the UK invited, and
  
• One of only two Scottish businesses to attend the ceremony.

For a local, independently run company like ours, this recognition means a great deal. It reinforces our ongoing commitment to customer care, high-quality products, and reliable service.

We’d like to extend our thanks to our dedicated team for their hard work, and to our customers for continuing to place their trust in Balhousie for their home improvements.

VEKA Approved Installer

Balhousie install the VEKA range of uPVC products. As a VEKA Approved Installer, we only source high-specification VEKA systems from Approved Fabricators, giving customers confidence that every product and installation meets the highest industry standards.

The VEKA Approved Installer Scheme is built on honesty, integrity, quality and reliability, ensuring a seamless experience from first enquiry through to final inspection.

With millions of installations over 20 years, VEKA’s 97% customer satisfaction rating reflects the passion, skill and dedication its members deliver.

Every product in the VEKA range is made from lead-free, energy-efficient and fully recyclable uPVC. VEKA also works closely with the Environment Agency to reduce its carbon footprint and holds ISO14001 accreditation for Environmental Management.

Better Business Partnership

The Better Business Partnership (BBP) is the trusted trader scheme operating in Perth and Kinross. The aim is to help traders comply with the law while improving consumer protection through a partnership approach.

It is often difficult for consumers to know whether they are dealing with reputable tradesmen or the small proportion of rogue traders. Concerns are also raised about bogus traders and unscrupulous callers who, after carrying out less than satisfactory work, disappear, leaving a mobile phone number as the only contact. In an attempt to address these particular problems, the Trading Standards service of Perth & Kinross Council and D Division of Police Scotland created the Better Business Partnership.

Scotland Trusted Trader

Scotland Trusted Trader is a scheme supported by Trading Standards, designed to help consumers find reputable, vetted, and trustworthy local businesses. Every member is thoroughly assessed for customer service, trading practices, and transparency, so you can have complete confidence in who you're dealing with. Each review is verified, helping you make informed decisions.

British Standards

Through our supplier of windows and doors, we can assure our customers that the products we install adhere to the following British Standards. A British Standard is a recommended standard that products should be manufactured in accordance with, to be recognised as a quality product by the relevant authorities.